Results 1 to 4 of 4

Thread: There is a problem with your serial number. Please contact c

  1. #1
    Arcane Candidate
    Join Date
    Jan 2009
    Posts
    1

    There is a problem with your serial number. Please contact c

    Hi,

    Just installed World War Two and when I try and run the game I get the following error

    There is a problem with your serial number. Please contact customer support Error: 0


    I have applied the latest patch, but no difference. Tried re/un-installing, go good.

    I am running XP (32bit).

    Can anyone help?

  2. #2
    Moderator Severian's Avatar
    Join Date
    Aug 2007
    Location
    Piotrków Tryb.
    Posts
    83
    You should contact with Matrix Games support. They can help you
    Put an apple in your mouth, we'll play Wilhelm Tell - "Hawkeye" Pierce to Frank Burns

  3. #3
    Suicidal Angel Administrator doomtrader's Avatar
    Join Date
    Feb 2007
    Location
    £ód¼
    Posts
    925
    Hello,

    I'm really sorry for your problem, but this is not our fault.

    Please double check your serial number, if it doesn't help the only thing that I can do is to ask you to write to Matrix Games support at support@matrixgames.com

  4. #4
    Hi,

    I got this error also. This is how I fixed it.

    Make sure you are logged in as an administrator. Close anything you are running in the background (or as much of it as you can)

    I erased all the game files using the Install/Uninstall Utility in Control Panel and rebooted my computer.

    Then I reloaded the game from scratch and put in the serial number. My computer already runs DirectX 9c, so I don't get the game to install it for me. Then I installed the patches FROM MATRIX (since that is where I downloaded the game from). I understand that patches from other places might not patch the Matrix version properly.

    Then I installed the patches one at a time: 1.60, 1.70 and 1.70 hotfix. I put in the serial number each time. I rebooted my computer.

    I turned on my computer again and the game now starts.

    I hope this helps.

Similar Threads

  1. Serial Number Error
    By Grapeshot Bob in forum WW2: Time of Wrath - Discussion
    Replies: 1
    Last Post: 07-10-2010, 09:53 PM
  2. Serial Number Missing
    By Grapeshot Bob in forum WW2: Time of Wrath - Technical Support
    Replies: 2
    Last Post: 07-05-2010, 01:21 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
footer