In case you have some issue with the game, please first make sure that all your drivers are updated, if that won't help here are few things that would speed up the process.

1. Place of purchase
2. Operating system
3. Basic sys spec (CPU, RAM, GPU)
4. A screenshot
5. ConsoleOut.txt which might be found in the main game folder (please .zip it)

Please remember that we are willing to help.